Office Furniture FAQ
What to expect when visiting our showroom?
We have a beautiful, well-lit showroom in Coppell, TX just north of DFW International Airport. We will offer you a warm greeting and be ready to help you immediately. We are here for you to answer questions, point you to what you’re really looking for, or simply guide you in the very best way possible no matter where you end up buying your office furniture. Come see and touch brand new office furniture, including height adjustable desks, and even take real samples and literature as a parting gift for visiting us.
Our easy to shop showroom consists of furniture samples with some of the best selling products for you to see and try for yourself. Our goal is to make the office furniture shopping experience as painless as possible for you.
Do you turnkey assemble, deliver and install furniture?
Yes, we have it covered from cradle to grave. We assemble, receive, deliver and install anywhere in the Dallas and Fort Worth area and counties beyond! From a desk being delivered down the street in Carrollton, or 100 cubicles delivered to a high rise in downtown Dallas, we can handle it! Before we leave a job site, we ask our clients to inspect their product to ensure they are pleased with the delivery and quality of our work. We have network installation partners in select areas of the country who also provide a high standard of delivery and installation expertise and professionalism.
Why is there not a checkout button on products?
We do not offer this feature for a few specific reasons. Many of our online products are indeed stocked commodities with available on a higher quality level to meet ANSI / BIFMA set standards. Stock can quickly change with larger orders monopolizing available stock. We want to meet our business customer’s expectation for timing and availability above all else.
Simply put, buying office furniture is not like buying groceries. There are considerations such as how it will ship (e.g. pallet or small parcel) and if the large U-desk will fit a tiny area that in reality is less than the desk footprint. Frankly it is the things most do not consider. That is where we come in to guide and inform. Do we know where the power is? Door location? These two examples underscore the importance of details as a measure of prevention against a bad product purchase.
Do you have insurance?
Yes, we are fully insured. Some properties in the DFW area require their tenants to work with insured companies for deliveries with many requiring after-hours or weekends for access. We are more than happy to provide the client and property management with our proof of insurance! We also carry Masonite for flooring and blankets in our trucks as we do understand that each building may have different requirements on what they expect out of a delivery company.
What if we want to install ourselves?
That is fine with us! We can accommodate this request a couple of different ways. If you would like the products delivered but not assembled, we can have new product drop shipped to your business threshold (curbside), or if you would like to send your own trucks to pick up the product locally, we can facilitate that as well.
What kind of office furniture Brands do you carry?
We offer a wide array of both in-stock high quality imports with a broad, but limited scope to American-made top shelf material and design factories comparable to Herman Miller. More choice. The true difference is that our non-alignment independence from a publicly traded entity means we can sell high quality for less (and faster). From Office Source to high-end domestic make trusted brands like Deskmakers, Enwork, Indiana Furniture, Mergeworks, and Trendway to name a few of the top comparable private label brands.
If a project needs to be finished yesterday, we can turn to our awesome local vendors to supply us with product quickly so you can get your business up and running quickly! If your project needs more customization (colors, sizes, etc.), we have you covered as well! Deskmakers, Merge Works, and Maxon are some of the top national brands we get the pleasure of working with to get our clients the high-end custom look they want!
Do you carry used office furniture?
We carry only Haworth Premise system for our cubicles for their 3″ thick walls. It is the best used chairs like the Herman Miller Aeron, Steelcase Leap Chair and many other higher performance office chairs. Many of our chairs are even recovered in new Black fabric. We carry a large inventory of 3″ thick Haworth Premise cubicles that we continue to stock for their overall value in many heights and sizes. All of our used office furniture is in very good to immaculate condition on a consistent basis. We do not carry used desks or used tables. Just seating and cubicles. Comparable new desks and tables closely rival used prices brought about by conventional norms. We are very picky buyers who demand the best to sell to you.
Do you space plan?
Absolutely. It’s essential due diligence preparation for most projects to avoid errors. We know the ins and outs of small to large projects. We highly encourage to start any project requiring space-planning with the current CAD file from the architect, or minimally, a PDF from the property management company. These methods are the fastest and most efficient practices to kick-start the foundation for a successful, on-time project. Not all projects require space-planning, but for those looking to fully maximize their workspace, it’s a must.
Do you sell custom office furniture?
Yes, we work with many national brands that can consistently perform and accommodate most custom needs. Our factory partnerships even extend into Canada and Mexico allowing for even more style options.
Do you ship nationally?
We ship to business address or addresses that can accept a tractor-trailer. We will ship small parcel items (i.e. accessories, chairs etc.) to residential addresses. In most cases, a national freight carrier will bring your order on at least one pallet. Someone will need to be present to accept responsibility for receiving the order including inspecting and making any notes of exterior damage if applicable.
Can we pick up direct from national factories with our large trucks?
National will call factory pickups are available. The factory will arrange for all the info including pallet, weights and dimensions to provide for a will call Bill of Lading should you prefer to use your own trucks or 3rd party freight.
How does our order ship?
The image below is an example of how a partner factory ensures your order is prepared for transport. The pallet is carton protected with shrink, straps and corner guards within the packaging. Every shipment is checked and photographed to ensure accuracy for transport. A national freight carrier will pick up this wood pallet and bring to your loading dock or liftgate to ground curbside or designated commercial unloading zone at destination. We offer liftgate and call ahead appointment services for easier product receipt.
Do you offer turnkey installation nationally?
We have trusted labor contracts with several highly skilled office furniture installation experts that do the craft day in and day out. We ship the product to their warehouse where they in-turn schedule, receive, inspect and pre-assembly most office furniture pieces. Please allow for that element knowing that it will be replaced in as timely of a matter as possible.
We only offer this service to customers who furnish accurate space-plans. The primary reason for this is so that the remote installation team will know where to install each furniture piece will be placed in accordance to the space-plan. We caution that the larger the project, the more likely there will be a small punch-list to resolve.